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All Journal Jurnal Ilmu Kedokteran (Journal of Medical Science) Jurnal Mahasiswa Teknik Sipil Universitas Tanjungpura Jurnal Pendidikan Kewarganegaraan Biota: Jurnal Ilmiah Ilmu-Ilmu Hayati Program Kreativitas Mahasiswa - Karsa Cipta Dentino: Jurnal Kedokteran Gigi Indonesian Journal of Early Childhood Education Studies Jurnal Akademika Kimia Jurnal Riset Akuntansi dan Keuangan Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan ANNALES BOGORIENSES Jurnal Tarbiyah : Jurnal Ilmiah Kependidikan Warta Penelitian Perhubungan Jurnal Teknik Jurnal PTK dan Pendidikan Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran
Chairunnisa Chairunnisa
Institut Teknologi Bandung
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Journal : Warta Penelitian Perhubungan

 1 
Back Matter Chairunnisa, Chairunnisa
Warta Penelitian Perhubungan Vol 30, No 1 (2018): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (787.041 KB) | DOI: 10.25104/warlit.v30i1.884

Abstract

KUALITAS LAYANAN NSW BERDASARKAN PERSEPSI DAN HARAPAN PENGGUNA LAYANAN DI PELABUHAN TANJUNG PRIOK Puriningsih, Feronika Sekar; Chairunnisa, Chairunnisa
Warta Penelitian Perhubungan Vol 22, No 9 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (6547.924 KB) | DOI: 10.25104/warlit.v22i9.1130

Abstract

The importance of the port services is ideal for supporting the economy has become a commonexpectations. Bureaucratic, widespread practice extortion everywhere, the flow of importedgoods and so on, resulting in economic conditions, Indonesia suffered. An effort toreduce costly economy is removing barriers in the smooth flow of exports and imports ofgoods, from production to sale. VVhen processing services are still done manually, there arestill many obstacles to the free flow of goods, so the demand for goods and services, whichintegrates Harbour. National single window " public policies for the integration of servicesand the harbour. This study aims at identifying and assessing the quality of NSW in TanjungPrick, by considering the extent to which the level of satisfaction and expectations of consumersservices settings in NSW. This study uses three analytical tools. Importance-PerformanceAnalysis (IP A) is used to map the relationship between the interests of service users ( consumers)with the performance of service providers, as well as gaps in the hope of service attributes.Customer Satisfaction Index (CSI) is used to analyze the level of satisfaction of respondentsoverall. Samples are cargo shipping services company portnet users. Based on thisresearch note that the NSW service attribute responsiveness, cooperation and coordinationof response agencies the implementation of NSW. In addition, the attribute service time outscout ships and ship service move / shift needs to be maintained.Key words: National Single V\1ndow, Seruices, Inaportnet.
Co-Authors Atiah, Siti Nur Dewi Ratih Agungpriyono Dian Agus Ruchliyadi Diana Wibowo, Diana Emma Sri Kuncari Erdayani, Eva Estiati, Amy Febriansyah, Daffa Firdaus Firdaus Huda, Syafa’at Ariful Ibrahim, Mahdan Mappapoleonro, A Musda Mappapoleonro, A Musda Marwinda Koen, Marwinda Masyhuri, Ahmad Ari Maulika, Salsabilla Cansa Murhaban Murhaban Nirwana, Nirwana Nirwana, Nirwana Nur Hasanah Nurdin Rahman Nurhidayati, Ely Praptiwi Praptiwi Puriningsih, Feronika Sekar Purwani Puji Utami, Purwani Rita Endriani Rusdiati Helmidanora Satya Nugroho Sukawaty, Yullia Sunarsi, Denok Supriadi Supriadi Syamsidah Rahmawati, Syamsidah Wahyu Wahyu Wahyuni, Rizki Zairin Noor Helmi